Buffering

There are many things that can cause buffering and there’s no magic solution that fixes everyone’s problems. The app itself is not the issue.

First, you need to know what it’s doing to better determine if it’s on your end or the provider’s end.

If it’s on your end:

• You will usually experience all channels in all playlists buffering.
• The most common solution is to reboot everything: router, modem, and streaming device. Unplug everything and let it sit at least 5 minutes, then plug it all back in and let it start back up.
• Check your storage. Most streamers recommend at least 1 GB free. If you’re low, go into your device settings and clear the cache and force stop all apps. Running the app’s maintenance may help. If that doesn’t work, uninstall apps you don’t use much.
• Check how many devices are using your Wi-Fi at the same time. You may have it overloaded and exceeding your limits.
• Are your streaming devices still running? Just turning off your TV does not stop them; they may still be using your internet and bandwidth. Open them and go to your device settings, and force stop all apps.
• Check your Wi-Fi and speed. Are you getting at least 25-30 Mbps on your device? If not, try plugging in directly with an Ethernet cable.
• How old is your equipment? If it’s over 5 years old, you probably need to upgrade it.
• Are you using a VPN? If you are, try turning it off. If you’re not, try using one.

Some things you can try if you suspect it’s on your end:

• Go to Settings > Playback > Buffer Size and adjust it up or down to see if that helps.
• Update your playlist.